1. Introduction

At Digital Butter, we take your privacy seriously, and we acknowledge that by using our website, you are giving us information that should not be shared openly to people outside of our company. As such, we want to make it clear, what information you are giving us, who sees it and why we are asking for it.

2. Information We Collect From You

  • Information Provided Directly By You
  • When you contact us for our services, we may ask for information including your name, e-mail, phone number and other files you may submit voluntarily.
  • When you use interactive features on our website, for example submitting an audit or contact us form, we receive the information you provide.
  • When you contact us for assistance, we receive the information you provide in that correspondence and any other information you send to us.
  • Information We Receive Automatically When You Use Our Website
    • We collect Device Information using the following technologies:
      • Cookies
        • Cookies are small data files placed on your device or computer and often include a unique identifier. For more information, please see our Cookie Policy.
      • Log Files
        • Log Files track actions occurring on the site and collect data including your Internet Protocol (IP address), browser type or operating system, Internet service provider, referring links to our website or exit links from our website and date/time stamps.
      • Web Beacons, Tags and Pixels
        • Web Beacons, Tags and Pixels are electronic files used to record data about how you browse our website.
      • De-Identified or Aggregate Information
        • De-identified information is data we collect that has been combined with information from others so that the recipient of the data is not able to identify any particular individual or device from the data.


3. How We Use Your Information

We may use the information that we collect through our website for a variety of purposes supporting our (goal/mission - what sounds better?), including to:

  • Provide you with the products, promotions and services you request.
  • Provide you with information about how to use our third-party products or services, for example Craft CMS.
  • Customize or personalize your use of our website, including the use of Cookies to remember your interface preferences.
  • Inform you about important public policy issues that relate to our mission/goal or that might affect our services.
  • Help us screen for potential risk (particularly using your IP address)
  • Improve and optimise our website (for example by generating analytics about how our customers interact with the website and to assess and improve its user experience.


4. How We Share Your Information

We are committed to maintaining your trust and we want you to understand when and with whom we may share the information we collect from you.

  • We may share your information with service providers that perform certain functions or services on our behalf, including Pipedrive and Mixpanel.
  • We may share your information with other parties when required by law or as necessary to protect the services. We may disclose your information to such third parties in order to:
    • Protect the legal rights, safety and security of our services and its users.
    • Prevent fraud (or for risk management purposes).
    • Comply with or respond to law enforcement or legal processes or a request for cooperation by a government or other entity, whether or not legally required. If Digital Butter intends to disclose a member’s information to law enforcement or in response to a legal process, we will make reasonable efforts to promptly notify the member - and, if the member is under 18 years of age, the member’s parent or legal guardian - unless directed not to by a court of law.
    • Complete actions connected to the transfer of assets. Digital Butter may transfer your information to one or more third parties as a part of a transaction involving selling all or part of the business, making a sale, transferring assets, being involved in a merger or business transfer, or in the unlikely event of bankruptcy.
    • Conduct research or analysis. We may share De-Identified or Aggregate Information with any entity, including for research and analysis purposes. De-identified information is data we collect that has been combined with information from others so that the recipient of the data is not able to identify any particular individual or device from the data. We will never share personally identifiable information with third party commercial entities for direct marketing purposes, unless permitted by you.


5. How We Keep Your Information Secure

Protecting the information of our users is extremely important to us, so we constantly maintain our security safeguards to help protect against loss, misuse, unauthorised access, disclosure, alteration or destruction of the information you provide to us.

However, please note that no data transmission or storage can be guaranteed to be 100% secure. We strive to protect your information and privacy, but we ultimately cannot guarantee the security of any information you disclose or transmit to us online and cannot be responsible for theft, destruction or inadvertent disclosure of your information.

6. Adherence to General Data Protection Regulation (GDPR)

At any stage you may request for us to share any non-anonymised information that we are storing about you. To do so please email info@butter.com.hk and make your request clear.

By providing your e-mail through our website, you are agreeing to receive promotional e-mails, newsletters, and similar communications from us. You may opt out of receiving these e-mails from us by clicking on the opt-out or “unsubscribe” link included in the e-mails you receive. Please note that opt-out requests may take up to 5-10 business days to be effective. Your opt-out request will not apply to messages that you request or that are not promotional in nature. For example, we may contact you concerning your account or any correspondence you have made with us, even if you opt out of receiving unsolicited promotional e-mail messages.

Note that under GDPR we are defined as the Data Controllers of your data, meaning that we have direct access to your content, and other information about you. We will ensure that high standards of security are used to prevent any third parties accessing your data without permission.

7. About This Policy

  • Our Privacy Policy applies to all the services we offer through our website. This is not applicable to services with separate privacy policies that do not incorporate this Privacy Policy.
  • Our Privacy Policy does not apply to the practices of other companies or organisations with separate Privacy Policies that advertise our services.
  • Our Privacy Policy does not apply to products or services offered by other individuals or companies that have used or are linked to our services.

8. Changes To This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have any questions or if you would like to make a complaint, please contact us by e-mail at info@butter.com.hk or by mail using the address provided below:

Digital Butter

801, The Factory,

1 Yip Fat Street,

Wong Chuk Hang,

Hong Kong